Shipping policy

Made by hand in our Austin kitchen, packed the same day, shipped USPS Priority. Austin pickup is free if you'd rather collect it yourself.

Local pickup

Pickup is free. Choose Local pickup at checkout and put your day and time in the order notes. Give us at least 24 hours and stay inside two weeks. Kitchen pickup, or find us at Barton Creek Farmers Market Saturday 9am to 1pm. We'll have your order at the table. Find us and tell us you've got a pickup. Miss it and we can't refund it.

Shipping

• USPS Priority — 2–3 days. Standard. Tracking emailed when your box leaves Austin.
• Free shipping — orders over $75. Automatically applied at checkout. No code.
• Order cutoff — Wednesday noon CT. Orders placed by Wednesday noon ship that week.

Storage

We tested every dough at an independent lab. Water activity (Aw) measured 0.64, well below the FDA non-TCS threshold of 0.85 — the technical way of saying the dough is safe to eat raw and safe to ship at room temperature.

• Cookie Dough — Pantry: 3 months. Sealed roll, room temperature. Certified shelf-stable.
• Cookie Dough — Refrigerated: 6 months. Kept chilled.
• Cookie Dough — Frozen: up to 1 year. Sealed roll, deep freeze.
• Baked Cookies — Counter: up to 7 days. Sealed container, room temperature.
• Baked Cookies — Frozen: up to 30 days. Warm at 350°F for 5 minutes to bring them back.

A few notes

• Refunds. If something arrives damaged or melted in a way that makes you sad, email cookies@yum.haus within 7 days of delivery and we'll make it right.
• Address. Double-check the shipping address at checkout. USPS returns add a week.
• Hot summers. Cookie Dough is shelf-stable, so heat is mostly a comfort question, not a safety one. If you live somewhere very hot, consider grabbing the box at lunch or having it shipped to your office.